We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
January-29-2019. Buyer has recieved the goods already and thanks store , shipment was really fast , all the best seller in 2019........
Got good working 100% only the boxes wherein coming damaged But are well protected. it was the waiting well. excellent products. tent reliable. Many thanks.
Good
Great gift for children
Very much. Walks. Dancing. Singing. Kids love it. Going for a long time
ok
Product as described. Very good.
Box battered the Robot does not hurt.
All OK. Ordered the recommendations. Recommend
All right.
The Seller for a long time, then track a long time, and the Russia track. Total per month and 5 days, received a New year. Box wrinkled, packing WITHOUT bubbles. But the goods are not damaged, sorry no longer present.
Полузаряженый came. IN general, not bad. Take the gift, has not been charged. Make for a month. He decided to confirm receipt of the goods without my knowledge. At the root of the wrong approach to the buyer. Protection is not extended. Fully robot is not checked. For child 1,10 early, though interesting) break to ебеням quickly. Better to take a child older) for example, Se-have fun) box, by the way, slightly wrinkled.
All works good and looks good. Although you can't move the hands only by songs :(. And packaging was not good but items are ok inside.
Class plays singing dancing
January-2-2019. My second parcel from this store never arrive as seller had already refunded me, due to the Canada Post strike last year
Small only speaks, the battery has been included. Large works fine, but the batteries inserted into the console. Spoiled little impression delivery. First store gave the wrong track. My question was answered that the Customs back. As a result of the shipping was super long :( and delivery for over a month. Well at least for the New Year before posting. Seller spoke more than orders on Ali.
Very nice!
Are lindinhos
very good
Super
boxes were damaged on delivery, but items were not harmed. this makes 4 that i have purchased they are great
Excellent
Excellent
My daughter is ravie thanks.
Funny robot, makes a lot of action. plays will says. the Only Thing that is not poraduvalo bad packaging in consequence of Box wrinkled, the robot does not hurt, but at present not fit.